November 5-6, 2009
Location: Amway Grand Plaza Hotel, Grand Rapids

Pre-registration is closed for this event. You can still register on site.

This conference is designed for administrative professionals in Michigan school districts. This conference will provide a number of required classes for support office professionals who are seeking SAPC certification. It provides outstanding professional development for anyone employed as a central office administrative assistant, building level secretary, support office professionals in special education, transportation, facilities, food service, purchasing, and other school support services.

Thursday, November 5, 2009 Keynoter
 
Kelly E. Middleton, Associate Superintendent Mason County Schools, Kentucky, co-author, Who Cares: Improving Public Schools through Relationships and Customer Service
 
Mirror, Mirror on the Wall – A  fun fast-paced overview of 12 World Class Customer Service Principles borrowed from the best companies and how it looks when implemented into a public school.

Friday, November 6, 2009 Keynoter
 
Bill Quiseng, General Manager, The Inn at Bay Harbor
 
Billboards Not Needed - How can you create an experience for the students and parents so outstanding that they become the walking billboard for your district? If your students and parents love their school experience, they will share with the community. Bill's presentation will establish guidelines necessary to capitalize on the Three Principles of Customer Loyalty so you can deliver exemplary service!  Major change doesn't happen with one person, however, it certainly helps get your district pulling in the right direction if you, as the first point of contact with students, parents, community, and/or staff, practice exemplary service.

Want to be a sponsor for an event?

Please contact Carol Kingsley, CMS, MIEM Conference & Events Planner, 231.587.8637 (direct phone or fax); carolkings@torchlake.com or MIEM Office at 517.327.2589.

See our current list of conference sponsors.

Would you like to sponsor a scholarship(s) for this conference?

For more information regarding scholarship sponsor, please contact Carol Kingsley, CMS, MIEM Conference & Events Planner, 231.587.8637 (direct phone or fax); carolkings@torchlake.com or MIEM Office at 517.327.2589.

Want to exhibit at this event?

Fill out the exhibit space/sponsor application for Thursday November 5, 2009.

Letter to potential exhibitors.